Withdrawal Information – In-App Purchases in Bus Party

Last updated: 4 October 2026

1. Who this information applies to

This information is intended for consumers who have a statutory right of withdrawal under German law or other law of the European Union or European Economic Area.

In Bus Party you can buy single items as in-app purchases, for example "Ad-free forever", "Permanent parking spot" or "Party hats". Each purchase is made and billed through the Apple App Store or Google Play. The entity acting as contracting party or payment provider for your specific purchase is identified in the checkout, invoice or order confirmation. For prompt assignment, you can submit the request through the store identified there. You may also contact support@peppertools.de; approved refunds for Google Play purchases are processed through Google Play, while Apple handles refunds for Apple purchases.

2. Right of withdrawal

For a distance contract, consumers generally have the right to withdraw from the contract without giving any reason within 14 days after the contract is made. To meet the deadline, it is sufficient to send an unequivocal withdrawal statement to the responsible contracting party before the period expires.

The in-app purchases in Bus Party are digital content supplied immediately after purchase. The right of withdrawal may therefore end early if all statutory requirements are met. These include, in particular, your express consent to performance beginning before the withdrawal period expires, your acknowledgement that this may cause the loss of the right of withdrawal, and the required contract confirmation. The legal classification, declarations in the store checkout and the law applicable to you determine the outcome.

Statutory rights concerning defective, unavailable or non-conforming digital content remain unaffected.

A refund ends the unlock of the refunded item.

3. Purchases through the Apple App Store

For a purchase billed by Apple, you can request withdrawal or a refund directly from Apple:

• Request a refund from Apple
• Apple Media Services legal information

For purchases in the European Economic Area, the relevant Apple entity is generally:

Apple Distribution International Ltd.

Apple Support

Hollyhill Industrial Estate

Hollyhill, Cork

Ireland

Email: rightofwithdrawal@apple.com

The entity identified on your receipt is authoritative.

4. Purchases through Google Play

For a purchase billed by Google Play, you can request withdrawal or a refund through Google Play:

• Request a Google Play refund
• Google Play refund rules for the EEA

The Google entity generally identified for purchases in the EEA is:

Google Commerce Limited

Gordon House

Barrow Street

Dublin 4

Ireland

The entity identified on your receipt is authoritative.

PepperTools reviews direct refund requests sent to support@peppertools.de under this published policy and applicable law. A refund is provided in particular where required by law or where the purchased content was defective, unavailable or not provided as described. Outside statutory rights and the store's refund rules, non-use or a change of mind does not by itself generally create a right to a refund. PepperTools may voluntarily grant a refund in a justified individual case without creating an entitlement for future cases. An approved Google Play refund is issued through Google Play.

5. Model withdrawal statement

You may use the following statement, although use of this form is not mandatory. Send it to the contracting party identified on the purchase receipt:

I hereby withdraw from the contract concluded by me for the in-app purchase "[name of the item]" in Bus Party.

Store: Apple App Store / Google Play

Order or transaction number:

Ordered on:

Name:

Address:

Store-account email address:

Date:

Signature: (only if submitted on paper)