Delete Your Crumb Counter Account and Associated Data

Last updated: 12 July 2026

This page allows you to initiate deletion of your Crumb Counter account and the personal data associated with it. Deletion is permanent and cannot be reversed once completed.

1. Fastest method: delete directly in the app

If you still have access to the app, please use the deletion button under:

More or Settings → Account → Delete account

Confirm deletion in the app. Because you are signed in, this is the fastest and most secure way to demonstrate that the account belongs to you. The app terminates your sessions and guides you through deletion of server-side and local app data.

2. Request deletion by email

If you have already uninstalled the app or no longer have access to it, send an email to:

support@peppertools.de

Use the subject: Crumb Counter account deletion

Wherever possible, send the request from the exact email address associated with your Crumb Counter account. Include only the information required to locate the account:

  • the email address associated with the account;
  • whether you used iOS with Apple sign-in or Android with Google sign-in;
  • the unequivocal statement: “I want my Crumb Counter account and the associated data to be permanently deleted.”

Never send us your Apple or Google password, complete payment details, health data or private photos.

3. Identity verification

To prevent unauthorised deletion, we must make sure that the request comes from the account holder. If the sender address matches the email stored for the account, this will normally be sufficient together with a confirmation email.

If the addresses do not match, we will not delete the account solely on the basis of the first message. We will send confirmation to the address stored for the account or ask you to confirm through the signed-in app. Only if neither method is possible may we request further, data-minimising information that demonstrates ownership of the account.

If you used “Hide My Email” with Sign in with Apple, your account may use an Apple relay address. In that case, use deletion in the signed-in app wherever possible. Alternatively, tell us the relay address known to you; we will send confirmation to the address stored for the account. If confirmation is possible neither through the stored address nor through the signed-in app, we will complete deletion only after account ownership can be reliably confirmed by another data-minimising method.

4. Process and timing

  1. We acknowledge receipt of your request.
  2. We verify the account assignment and ask for additional confirmation only where necessary.
  3. Following successful verification, we delete or permanently anonymise the relevant data.
  4. You receive a completion confirmation by email.

We process verified deletion requests without undue delay and normally within one month. If a request is exceptionally complex or statutory retention requirements need to be assessed, we will inform you of any legally permissible extension and the reason for it.

5. What we delete

Following confirmed account deletion, the following in particular is deleted or permanently anonymised:

  • your Crumb Counter app account and directly attributable profile and sign-in data;
  • active app sessions and authentication data that is no longer required;
  • any online backup and other app data directly assigned to the account on our production systems; removal is completed as part of the confirmed deletion process, automatically or, where technically necessary, by support;
  • trial and Premium-entitlement assignments that are no longer required;
  • for Apple sign-in, all authorisation tokens stored for Sign in with Apple; we initiate their revocation through Apple’s revocation endpoint and then delete the tokens from our systems. When deletion is performed in the app, local sign-in credentials are also removed from protected keychain storage on the device being used;
  • personal data held by processors where it is still present and attributable to the account, unless it is subject to a statutory retention obligation or necessary to establish, exercise or defend a specific existing legal claim.

Details are provided in the Privacy Policy.

6. What is not deleted automatically

A request submitted through this page cannot remotely delete local data from your devices. Delete the app and its local data from all devices, or first use the in-app deletion function. You must delete files and backups exported by you from their storage locations yourself.

Account deletion does not delete your Apple or Google account. Data processed by independent services under their own responsibility remains subject to their legal obligations and deletion methods.

7. Data retained where legally required

We retain only data that we are legally required to keep despite account deletion or that is necessary to establish, exercise or defend a specific existing legal claim. This may include:

  • accounting records required under tax or commercial law for up to ten years;
  • purchase or transaction records only where required by a statutory retention obligation, an outstanding payment or refund, or a specific legal dispute, and only for as long as that reason applies;
  • account-related extracts from API error or access logs only where required to handle a specific security incident or legal claim. Otherwise, account links are removed or permanently anonymised when the account is deleted.

Any retained data is restricted to those purposes and is not used for continued app use or advertising.

8. Important if you have an active subscription

Account deletion does not cancel an Apple App Store or Google Play subscription. If a subscription is active, please cancel it separately through the relevant store before continuing with account deletion so that another renewal is not charged:

You may still request immediate account deletion even if you do not cancel the subscription. In that case, store billing may continue. Account deletion does not automatically result in a refund. Information on withdrawal and refunds is provided in the Withdrawal Information.

9. Consequences of deletion

After deletion is complete, you can no longer sign in with the deleted Crumb Counter account or restore an online backup associated with it. Reinstalling or signing in again later does not restore the deleted account. Whether a limited free offer is available for a newly created account in the future is governed by the offer terms then in effect and is not guaranteed.

For questions about account deletion, contact support@peppertools.de.